Privacy Policy

This privacy policy describes how Harlingen Concrete Polishing & Epoxy Flooring ("we," "us," or "our") collects, uses, and protects information gathered through our website at harlingenconcretepolishingandepoxyflooring.com. By using our website, you agree to the practices described in this policy. If you have questions or concerns, please contact us.

1. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit the site.

Information You Provide

When you fill out a contact form or request an estimate on our website, we may collect your name, phone number, email address, property address, and any details you include about your project. We use this information only to respond to your inquiry and follow up about your project.

Information Collected Automatically

Like most websites, our site uses standard analytics tools that automatically collect certain information when you visit, including your IP address, browser type, device type, pages visited, and the date and time of your visit. This data is used in aggregate to understand how visitors use our site and to improve it. We do not use this data to identify individual visitors.

2. Cookies

Our website may use cookies - small text files stored on your device - to support basic site functionality and analytics. Cookies help us understand which pages are most useful and how visitors navigate the site.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the website but will not prevent you from viewing content or contacting us.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and requests for estimates.
• To contact you about your project, schedule appointments, and follow up after work is completed.
• To understand how our website is being used and to improve its content and usability.
• To comply with legal obligations if required.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with trusted third-party service providers who help us operate our website or run our business - for example, our contact form provider and website analytics platform. These providers are required to keep your information confidential and may only use it to provide services to us.

We may also disclose information if required by law, such as in response to a court order or lawful request from a government authority.

5. Data Retention

We retain contact and project inquiry information for as long as it is reasonably needed to fulfill your request and maintain records of work performed. If you would like us to delete your personal information, please contact us at hi@harlingenconcretepolishingandepoxyflooring.com and we will honor your request to the extent required by applicable law.

6. Data Security

We take reasonable measures to protect the information submitted through our website from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for data transmitted between your browser and our server. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites such as Google Maps or review platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us and we will delete it promptly.

9. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request that we correct or delete your personal information.
• Opt out of any marketing communications we may send you.

To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please reach out: